Process Automation (RPA)

Transform Your Business with Tailored RPA Services

Unlock the potential to enhance your operational efficiency, cut labor expenses, and streamline your workflow by automating repetitive and large-scale tasks using our specialised Robotic Process Automation (RPA) services.

• Eliminate Manual Work: RPA helps eliminate rules-based, repetitive manual tasks, allowing your employees to focus on more strategic and creative work.
• Enhance Decision-Making: With optimised report generation, you can access accurate and up-to-date data, enabling better-informed decision-making.
• Automate ETL Operations: RPA streamlines Extract, Transform, Load (ETL) operations, ensuring data flows smoothly and efficiently throughout your organisation.
• Scale Your Business: RPA enables the deployment of numerous bots to handle tasks, increasing your business’s capacity and service offerings.
• Accelerate Service Delivery: Automating data processing speeds up service delivery, reducing response times and enhancing customer satisfaction.
• Ensure Business Continuity: During peak periods or unforeseen disruptions, RPA can take over tasks, ensuring business continuity and uninterrupted operations.

Zeus offers a comprehensive range of Robotic Process Automation (RPA) services to help businesses optimise their operations. Our services include:

RPA Consulting

• We assess your automation potential and evaluate your infrastructure readiness for RPA solutions.
• Provide you with an RPA strategy and implementation roadmap, helping you build a Proof of Concept (PoC) to validate the value of RPA in your organization.

RPA Software Development

• We develop scalable RPA systems for intelligent automation, tailored to your business needs. This can include custom solutions or the integration of ready- made RPA tools.
• We seamlessly integrate RPA solutions into your existing software, allowing for the efficient export of data to Enterprise Resource Planning (ERP),
• Customer Relationship Management (CRM), Content Management System
• (CMS), or other systems via RESTful APIs.  Usage of Large Language Models (OpenAi, Anthropic or In-house ) to improve
• even more RPA systems experience

Managed RPA Services

• Our Managed RPA Services offer end-to-end support and maintenance to ensure your RPA system operates at its best.
• We provide regular upgrades to your RPA system, enhancing the efficiency of your bots.
• We streamline troubleshooting processes and optimize RPA workflows for seamless operations.

Implementing Robotic Process Automation (RPA) with Zeus offers a multitude of benefits:

Time Optimisation

RPA solutions work round the clock, 24/7, with no downtime, allowing your team to spend up to 80% less time on repetitive and high-volume tasks. This frees up valuable time for more strategic and creative activities.

Increased Data Quality

RPA minimises human error, significantly improving data quality and accuracy for analytics and reporting. By adhering to RPA development best practices, you can trust the integrity of your data.

Enhanced Business Process Performance:

Custom RPA solutions can be tailored to optimise your specific business processes. By automating tasks, you can enhance overall productivity and employee performance.

Quick Adoption

RPA solutions can be integrated with minimal onboarding effort and development costs, ensuring a smooth and efficient implementation process. This means you can start benefiting from RPA quickly and without significant disruptions to your operations.

If you’re looking to reduce costs, enhance your business processes, and boost efficiency, our RPA (Robotic Process Automation) team is poised to assist you. RPA can streamline your operations, reduce manual effort, and improve accuracy in tasks. Don’t hesitate to reach out to us for a consultation and discover how RPA can benefit your business.

We use a variety of RPA (Robotic Process Automation) platforms to cater to our clients’ specific needs. Some of the RPA platforms we commonly use include:

1. UiPath: A popular RPA platform known for its user-friendly interface and extensive capabilities.
2. Blue Prism: A leading RPA platform with strong security and compliance features.
3. Automation Anywhere: A comprehensive RPA platform with a wide range of automation capabilities.
4. Pega: Offers intelligent automation and RPA solutions to streamline business processes.
5. WorkFusion: Known for its AI-powered automation and RPA capabilities.
6. Microsoft Power Automate (formerly Flow): Part of the Microsoft ecosystem, it provides automation and integration capabilities.
7. Kofax: Offers intelligent automation, RPA, and cognitive capture solutions.
8. NICE: Provides automation solutions with a focus on improving customer service.
9. IBM Robotic Process Automation: Part of the IBM Automation platform, it offers RPA and AI capabilities.
10. AutomationEdge: An intelligent automation and RPA platform designed for IT and business processes.

We bring commerce solution level of support to Open-source RPA (Robotic Process Automation) platforms:

1. Robocorp: An open-source RPA platform built on top of Robot Framework, it’s designed to make it easy to build and manage software robots.
2. TagUI: An open-source RPA tool that uses a human-readable scripting language and provides support for web automation, scripting, and more.
3. RPA Framework: Built on top of Robot Framework, it offers a way to structure RPA code for better maintainability.
4. OpenRPA: An open-source RPA platform designed to automate repetitive and mundane tasks.
5. UiPath Community Edition: While UiPath offers a commercial RPA platform, it also provides a free Community Edition for developers to learn, develop, and test automation workflows.
6. Automation Anywhere Community Edition: Similar to UiPath, Automation Anywhere offers a free version for community and small-scale use.

Feel free to reach out to us if you require Zeus Custom RPA solutions or any other technological services.

RPA Develpoment Solutions to Boost Your Business

Automation of Back-office and Front-office Tasks

Relieve your team from manual data collection and entry tasks, leverage ML and AI algorithms for data analysis, accelerate transaction processing, and eliminate human errors in form completion.

Efficient Customer Service Operations

Swiftly address customer inquiries and resolve issues, automate customer feedback management, and ensure personalised customer interactions.

RPA Network Management and Interoperability

Establish a unified RPA network where bots collaborate to enhance overall business efficiency and interoperability.

Seamless Data Transfer and Exchange

Facilitate the continuous transfer of data between systems and databases using software bots, ensuring 24/7 visibility into your business processes.

Enhanced Regulatory Compliance

Automate record-keeping and verification processes, promptly report any suspicious activities, and stay in alignment with industry security standards and other compliance requirements.

Six Simple Steps to Successful RPA Implementation

Automate record-keeping and verification processes, promptly report any suspicious activities, and stay in alignment with industry security standards and other compliance requirements.

Explore the six straightforward steps for seamlessly implementing an RPA solution into your workflow with Zeus. We offer a comprehensive range of RPA services to facilitate your journey.

Step 1: Identify Processes for RPA Optimization The initial and most crucial step involves identifying processes that can benefit from RPA technology. Prioritize automating tedious and time-consuming workflows that hinder your business growth and employee productivity. Our experts will help you find the optimal processes and solutions to introduce automation to your business

Step 2: Create Triggers for RPA Automation Establish triggers and rules to guide RPA software on when and how to perform specific tasks. Triggers ensure that tasks are initiated at specific times or under particular conditions. Our RPA services team can assist you in creating effective triggers. We will map the solutions onto specific business processes to find the best approach and help you gain maximum value.

Step 3: Develop an RPA Solution for Your Business Processes Once processes are identified and triggers are in place, you can proceed to develop an RPA solution tailored to your specific business needs. Decide whether to opt for custom development or integrate pre-existing RPA software. Our team will create the optimal structure and design of the solution including creation of PoC which will help you sell the idea to key stakeholders or test its viability. The working prototype always sounds better to convince your target audience and stakeholders.

Step 4: Gain Control Over Data from Multiple Sources Leverage RPA technology and our consulting services to streamline data management. This will help you gain better control over data from various sources, allowing for more comprehensive business process management and data-driven decision-making.

At this step we have common vision and all the requirements settled down, we will develop a solution according to your specifications and best practices. Perform Testing, field testing and create documentation, which will cover all features and uses cases of the solution, the important cases, workbook and run book. After that we are ready to provide Maintenance and support services which help to adjust and optimise the robot’s performance according to SLA and improve their usability in typical production cases.

Step 5: Scale Intelligent Automation to Meet Growing Demands As your business expands, you can scale your RPA solution to accommodate evolving operations. Add new processes, integrate additional data sources, and allow your company to adapt gradually.

Step 6: Enable Staff to Focus on Customer-Centric Tasks The final step involves reaping the benefits of RPA implementation by redirecting your staff to customer- centric tasks. Enhance customer satisfaction, improve employee engagement, and contribute to your business’s success.

The time frame for this process depends on the number of processes you wish to automate and the capabilities of your chosen RPA services provider. A well-defined system for speedy solution delivery and a reliable development process are essential.

At Zeus, we excel in providing RPA services with our RPA centre of excellence, ensuring efficient robotic process automation. Our centre of excellence comprises:

1. Organisation: Our team of RPA consulting experts is well-equipped with various roles and responsibilities for RPA functionalities and support. Regular training keeps our team updated and ensures high-quality RPA services.
2. Processes: We assess system readiness for RPA implementation, gather requirements for RPA functions, provide RPA development and testing services, and ensure secure software deployment. Ongoing support and maintenance are also part of our offerings.
3. Technology: This level involves setting up the architecture for the robotic operating environment (ROE) and optimising the infrastructure for RPA.
4. Governance: At this level, we establish escalation paths and protocols, ensuring compliance with industry-specific standards and requirements.

Zeus’s RPA centre of excellence allows us to disseminate the latest RPA news and technologies among our RPA experts. We enhance our robotic process automation services to deliver industry-specific RPA solutions, such as:

• Fraud Detection
• Device Monitoring
• Automated Reporting
• Service Personalisation
• Risk Management and Credit Scoring
• Demand Forecasting
• Automated Front-Office Support
• Automatic Diagnoses Based on Patient Data
• Data Structuring and Visualisation
• Automated Logging

By choosing Zeus’s robotic process automation services, you can take advantage of streamlined and efficient business processes.

Let’s discuss how we can tailor an RPA solution for your unique project requirements.

Your robotic process automation consulting and implementation journey with N-IX

How Your Business Can Leverage RPA:

RPA offers a multitude of benefits to businesses, beyond just cost reduction. By automating routine processes, companies can enhance overall performance, free employees from repetitive tasks, and boost their job satisfaction and efficiency.

RPA solutions can be applied to automate various functions such as customer support, procurement, accounting, and scheduling, ensuring operations run continuously, 24/7. This automation reduces the risk of human errors, eliminates biases, and significantly improves overall operational efficiency. A key advantage is the scalability of RPA services, as they can be easily expanded without the need to hire additional staff.

As part of Zeus’s RPA services, we will thoroughly analyze your existing processes and identify the prime areas where automation can be introduced. We will also consider potential challenges that may arise during implementation, ensuring that you can unlock the full potential of RPA in your business.

Why Opt for Zeus for Robotic Process Automation Consulting?

• Extensive Expertise: At Zeus, we boast a team of seasoned experts who have a wealth of knowledge in the field of Robotic Process Automation. Our professionals are equipped to guide you through the intricacies of RPA, ensuring a seamless implementation process.
• Tailored Solutions: We understand that every business is unique, and so are their requirements. We don’t offer one-size-fits-all solutions; instead, we customise our RPA consulting to cater to your specific needs and goals.
• Tailored Solutions: We understand that every business is unique, and so are their requirements. We don’t offer one-size-fits-all solutions; instead, we customise our RPA consulting to cater to your specific needs and goals.
• End-to-End Support: From the initial assessment to post-implementation maintenance, Zeus offers comprehensive end-to-end support throughout the RPA journey. Our services encompass strategy development, design, development, testing, and ongoing optimisation.
• Proven Track Record: Zeus has a history of successfully delivering RPA projects across various industries, resulting in improved efficiency and cost savings for our clients. Our track record is a testament to our commitment to quality and client satisfaction.
• Continuous Improvement: We stay up-to-date with the latest RPA trends and technologies, ensuring that our clients benefit from the most advanced and efficient automation solutions.
• Scalability: Our RPA solutions are designed to adapt to your business growth. Whether you require automation for a few processes or the entire workflow, Zeus’s solutions can scale as needed.
• Transparent Communication: We believe in open and transparent communication with our clients. You’ll be informed at every step of the process, and we welcome your feedback and suggestions.

Choose Zeus for your RPA consulting, and let us help you streamline your operations, reduce costs, and drive efficiency through intelligent automation.

Robotic Process Automation (RPA): Unlocking Benefits, Processes, and Popular Applications

Robotic Process Automation (RPA) has emerged as a transformative force in the realm of enterprise digitalization. RPA serves as an encompassing term for methodologies that employ software robots to automate processes within existing application systems. This innovative technology replicates human actions on computers, expediting tasks with consistent precision. Consequently, RPA empowers organizations to enhance operational excellence while alleviating the burden on human employees.

But how can you embark on RPA development? What advantages does it offer? What expertise is essential for your RPA journey?

Overview of the RPA Market In 2021, the value of the Robotic Process Automation software market reached $1.89 billion, and it is projected to grow at a CAGR of 38.2% from 2022 to 2030. Several factors fuel this growth, including the imperative to optimize operations, achieve maximum ROI, integrate cutting-edge technologies, and adapt to evolving business processes within enterprises. The global shift to remote work, accelerated by the COVID-19 pandemic, has further catalyzed the demand for workflow automation.

It’s worth noting that RPA is a relatively nascent technology, with only 17% of companies having implemented it for over three years. This underscores the vast potential for future RPA adoption and innovation.

RPA technology is poised for widespread adoption and increased sophistication. Technological progress within the RPA domain, incorporating Machine Learning (ML), Optical Character Recognition (OCR), and advanced analytics, is driving the demand for intelligent automation systems.

Enterprises spanning a multitude of industries have embraced the RPA journey. Data from the Acceleration Economy reveals the following industry adoption rates in 2021:

1. Manufacturing: Leading the charge with a 35% adoption rate.
2. Technology: Close behind at 31%.
3. Healthcare: Making significant strides with 10% adoption.
4. Retail and Consumer Packaged Goods (CPG): At 8% adoption.
5. Finance: Also at 8%.
6. Public Sector: With 5% adoption.
7. Education: At 3%.

This data underscores the versatile applicability of RPA across diverse sectors and signals its potential for transformative impact.

Robotic process automation (RPA) offers a multitude of benefits to businesses. Here’s a breakdown of the key advantages:

1. Cost Optimisation and Prompt ROI: RPA development doesn’t necessitate a specialised technical background, eliminating the need for rare and costly talent. This results in swift project delivery and a rapid return on investment.
2. Enhanced Scalability: RPA technology makes business processes more adaptable, allowing them to be easily adjusted in response to changing environments. However, tasks that are suitable for automation must be logical, well-defined, rule-based, have interpretable inputs, possess accessible output systems, and yield benefits that outweigh RPA solution costs.
3. Increased Productivity: RPA is ideal for automating repetitive, time- consuming, multi-step, and high-risk tasks, as well as processes involving multiple people. It accelerates workflows, ensuring that more work is accomplished within the same timeframe. Various industries can automate tasks such as policy management, claims processing, financial data handling, utility operations, healthcare data entry, appointment scheduling, and more.
4. Greater Accuracy: RPA eliminates the margin of human error, achieving nearly 100% accuracy. According to IBM, 72% of surveyed organisations experienced increased work accuracy after implementing RPA. RPA ensures strict compliance adherence and enhances precision and speed.
5. Ease of Introduction: RPA platforms typically offer intuitive designs, such as flowcharts, that don’t require robust programming skills. This frees up IT professionals to focus on higher-value tasks.
6. Improved Analytics: RPA bots can meticulously log each action with appropriate tags and metadata, simplifying the generation of insights and analytical data. This data can be used for tasks like monitoring transaction times and making predictions.
7. Enhanced Customer Experience: RPA streamlines customer service, making the customer experience more efficient and accurate. Faster service completion times lead to higher customer satisfaction.
8. Integration with Legacy Systems: Large businesses often struggle with integrating various sources or software into a unified structure, particularly when dealing with legacy platforms lacking APIs. RPA bots bridge this gap by mimicking user actions to facilitate data transfer and other necessary tasks.

These advantages highlight the transformative potential of RPA in streamlining operations and enhancing the overall efficiency of business processes.

Common Business Processes where RPA brings benefits:

1. Sales

• Automated sales processes can reduce manual errors and provide
• faster services to customers. o Improved efficiency leads to quicker invoicing,
• resulting in earlier payments and better cash flow.

2. Customer Onboarding:

• RPA can significantly expedite customer onboarding for B2 businesses.
• Cognitive automation can streamline onboarding processes, even for companies with legacy systems, enhancing the overall customer experience.

Commercial Activities:

3. Lead Nurturing in Marketing:

• Automated sales processes can reduce manual errors and provide
• faster services to customers. o Improved efficiency leads to quicker invoicing, resulting in earlier payments and better cash flow.

4. Updating CRM:

• Automate lead nurturing processes to monitor status changes, track deals, and enhance lead management visibility.
• Improve the efficiency of lead management across various channels, including social media, directories, and company websites.

Support Functions:

5. Regular Diagnostics:

• RPA can assist in managing customer complaints and system issues more efficiently.
• Bots can respond to and resolve issues before customers even notice them.

6. Automated Testing:

• Use RPA for automating software testing processes from a user’s perspective.
• Automated testing is faster and more efficient than manual testing.

HR Processes:

7. Payroll Automation:

• Automate repetitive payroll processing while adhering to company rules and regulations.
• RPA simplifies the transition from legacy systems to modern payroll software, reducing risks and accelerating the process.

Industry-Specific Activities:

8. Document Processing for Finance:

• Improve accuracy and speed in reading various data formats and entering data into databases using Optical Character Recognition (OCR) technology.

9. Front-Office Support for Retail:

• Enhance the customer experience by reducing response times and equipping call centres or service desk teams with digital assistants.

10. Paperless Reporting (Across Industries):

• Generate reports and distribute them to relevant parties using software bots.
• RPA pulls data from different systems on a scheduled basis, automating reporting.

11. Regulatory Compliance (Across Industries):

• Maintain comprehensive bot action logs to facilitate compliance with security regulations.
• Action logs provide a high level of control over system operations and enable tracking of critical activities within the system.

These are just some examples of how RPA can be applied across various sectors to enhance operational efficiency, reduce errors, and improve customer experiences. RPA offers a versatile solution for automating repetitive and rule-based tasks in different industries.

Examples of successful Robotic Process Automation (RPA) implementations in various industries:

1. Banking and Finance:

• Fact: According to Deloitte, RPA has demonstrated cost reductions of up to 60% in financial institutions.
• Example: American Express deployed RPA to automate credit card application processing. This led to a 70% reduction in processing time and significant cost savings.

2. Healthcare:

• Fact: RPA adoption in healthcare is expected to reach a CAGR of 28.8% between 2021 and 2028.
• Example: The National Health Service (NHS) in the UK implemented RPA to automate appointment scheduling and data entry. This improved patient service and saved thousands of working hours.

3. Retail and E-Commerce:

• Fact: RPA can reduce manual data entry errors by 90%.
• Example: Amazon uses RPA to manage its inventory by automating restocking orders based on demand, which improves supply chain efficiency.

4. Manufacturing:

• Fact: The global RPA market in manufacturing is expected to grow at a CAGR of 40.9% from 2021 to 2028.
• Example: A major automotive manufacturer, Ford, implemented RPA to automate data extraction and analysis, leading to faster production line decision-making.

5. Custom Service:

• Fact: RPA can handle up to 50% of customer service queries without human intervention.
• Example: Telecommunications companies like Vodafone use RPA to automate responses to customer inquiries, resulting in faster issue resolution and improved customer satisfaction.

6. Government:

• Fact: The public sector is projected to have one of the highest adoption rates of RPA, with a CAGR of 33.7% between 2021 and 2028.
• Example: The U.S. Census Bureau employed RPA to automate data entry for the 2020 census, significantly reducing processing time and costs.

7. Pharmaceuticals:

• Fact: RPA can reduce clinical trial data processing time by up to 50%.
• Example: Pfizer, a leading pharmaceutical company, used RPA to automate data collection and analysis for clinical trials, accelerating the drug development process.

These real facts and examples underscore the significant impact of RPA across various industries. The cost savings, efficiency improvements, and error reduction achieved through RPA implementations have made it a transformative technology for businesses and organizations seeking to streamline their operations and enhance customer service.

Examples of successful Robotic Process Automation (RPA) implementations in various industries:

What to know more

Zeus stands out for several compelling reasons:

1. Extensive Technical Expertise: With 20 years of technical expertise spanning a wide range of tech domains, Zeus brings a wealth of knowledge and experience to the table. This depth of understanding is invaluable for tackling complex IT challenges.
2. End-to-End Development Services: Zeus has a proven track record of providing end-to-end development services to global industry leaders, including prestigious names like HARMAN International, DirecTV, Skype, Investis, and many others. This demonstrates the company’s capability to meet the diverse needs of prominent organisations.
3. Enterprise Solutions and Systems: Zeus possesses substantial expertise in enterprise solutions and systems. This experience is crucial for addressing the specific requirements of businesses, particularly in the realm of data, analytics, and business intelligence.
4. Data Proficiency: Zeus has a long-standing history of working with data, encompassing data analytics, Big Data, and business intelligence. The ability to harness data for informed decision-making is a core strength of the company.
5. Global Reach: With offices in California, Cyprus, Finland, and the UK, Zeus serves clients directly across the USA and Europe. This global presence enables the company to provide tailored solutions and support to clients around the world.
6. Versatile Service Offerings: With over two decades of experience in the global IT market, Zeus offers a range of services, including extended teams, managed teams, and custom software development. This versatility allows them to cater to diverse client needs effectively.
7. IBM Nomination: Zeus’s nomination by IBM in 2016 is a testament to their dedication and excellence in the field of AI and data analysis. This recognition underscores their commitment to staying at the forefront of technological advancements.

Zeus’s combination of experience, expertise, global reach, and recognition positions them as a trusted partner for organisations seeking innovative IT solutions and services.

Zeus stands out for several compelling reasons:

1. Robotic Process Automation by Christian Czarnecki, Peter Fettke (Eds.)
2. Robotic Process Automation – Future of Business Organizations: A Review by Sunita Patil
3. Intelligent Automation Simplifies by Debanjana Dasgupta
4. Elements Of Success: Robotics Lifecycle Management, How To Develop RPA: Test Automation Center Of Excellence by Leonida Dornier
5. Robotic Process Automation as a Digital Transformation Tool for Increasing Organizational Resilience in Polish Enterprises by Andrzej Sobczak